FBO Hospital in Eastern Kenya

Our transformation journey with this FBO Hospital situated in the Eastern part of Kenya in Tharaka-Nithi county kicked off in 2011. The facility is a faith based healthcare facility that operates under the CHAK framework and it compliments services offered by other Level 4 facilities in the region as well as acting as referral facilities to other facilities in the Meru region. After going through a rigorous tender process, the hospital made a bold decision to acquire Sanitas HMIS from Fortis despite being a recent entrant into the eHealth space in the country at that point in time. This facility had dealt with a myriad of issues with their previous issues with their previous system which upon tracing were rooted to poor vendor support services. This in turn reflected in the heavy losses the organisation made. In the first month of implementing Sanitas, the facility immediately witnessed reduced wastage of supplies & funds due to improved accountability as a result of the air-tight controls implemented in Sanitas. This being the first private facility that was taking up Sanitas, some organization operations that are nuanced from how governmental facilities operate emerged and this gave the Fortis team the opportunity to further shape up and mature the system.